Please note the Utility Week Consumer Debt conference will proceed as scheduled.
To avoid delays during registration, please ensure you check with local travel operators for up to date transport information and allow extra time if necessary.

Gain the knowledge you need to increase collections and decrease bad debt

Now in its 10th year, the Utility Week Consumer Debt Conference is the only dedicated event for credit, debt, billing and collections professionals within the electricity, gas, and water sectors.

Attend this CPD-certified conference to:

  • Gain the knowledge you need to increase collections and decrease bad debt
  • Hear policy & compliance updates from Ofgem & Ofwat
  • Get inspired by exclusive case studies from utilities leaders
  • Share ideas with your utilities peers
  • Discover how data can help drive customer engagement
  • Find techniques to help you spot customer vulnerability
  • Engage with policy experts to explore how price-cap measures could impact customers
  • Optimise your collections protocol through improved strategic third-party alliances

Sponsored by:

Supported by

Full rate

  • Utilities, Public Sector, Non-Profit, Academic
    £475 (+VAT=£570)
  • Contractors, Solution Providers, Consultants
    £575 (+VAT=£690)



"Identified key movements within the economy and the utilities sector, in order to drive innovation and reduce the cost of bad debt”
Business performance manager, Southern Water

“Really useful and informative. Good mix of engaging speakers and well organised”
Business performance manager – Southern Water

“Informative, good speakers, & key topics that are very relevant” Income strategy manager – United Utilities

“Varied & interesting sharing of best practice”
Head of collections, EON

“Very topical content, presented very professionally on the day”
Head of collections, Utility Warehouse

“A good range of perspectives”
Collections manager, Flow Energy