The only dedicated event for domestic and non-household customer professionals in the UK water sector

This annual conference will help you address market reform, PR19 planning, domestic competition and Brexit impacts whilst providing the best possible service to your customers.

More than 100 attendees now confirmed including:

Affinity Water; Albion Water; Anglian Water Services, Bristol Water, Business Stream, Dee Valley Water, Guernsey Water, Jersey Water; Northern Ireland Water, Northumbrian Water, Ofwat, Scottish Water, Source for Business; South East Water, Southern Water,South Staffs Water, Sutton & East Surrey Water, Thames Water Utilities, Three Sixty; United Utilities, Water Plus; Wessex Water; Yorkshire Water

Attend to:

  • Prepare for the opening of the non-domestic market to retail competition in 2017
  • Find out how to make technology work in tandem with employees for greatest effect
  • Listen to ideas on communicating effectively through crises
  • Understand how best to locate and help vulnerable customers
  • Engage with either domestic or non-household peers in specific breakout sessions

Twitter Follow us @UtilityWeek and use #watercustomer to tweet about the event.

What previous attendees have said

"Informative and productive"
Project manager, Thames Water

"Really inspiring speakers"
Control room manager, Wessex Water

"A great opportunity to get a clearer understanding of how the customer is shaping the future of our industry"
Chair, Future Water Association

"Interesting and informative"
Customer and strategy manager, United Utilities

"Well planned, organised and plenty of opportunity to ask questions"
Customer delivery co-ordinator, United Utilities

"Great event, look forward to next year"
Director, Cross 8

"Fantastic to get such an open and honest view of the water industry"
Credit management, Severn Trent Water

"Great day and learning experience"
Credit management, Severn Trent Water

"Enjoyed the content, good balance of subjects, some speakers truly inspiring, very much impressed"
Customer care team leader, Anglian Water

"This conference was superb in helping me with preparations for setting up our new retail business. There was an excellent link between customer service and employees throughout the day"
Head of HR, Northumbrian Retail Team

"Good chance to remind ourselves how far we’ve come as an industry – but how much more there is to do!"
Head of customer communications, United Utilities

"Good first experience of a water customer event with a well-structured agenda and varied and relevant speakers"
Finance director, retail, Northumbrian Water

uw-energycust17-stacked-72 The Utility Week Energy Customer Conference takes place the day after our annual Utility Week Water Customer Conference.

Why not attend both and gain a cross-utility customer understanding?

For more details visit