The only dedicated event for domestic and non-household customer professionals in the UK water sector

Attend this CPD-certified conference to:

  • Hear the latest views from Ofwat ahead of PR19
  • Tailor your experience through dedicated household and non-domestic sessions
  • Hear MOSL’s take on the retail market 10 months on
  • Gain fresh perspectives on omni-channel communication best practice
  • Hear an award-winning approach to behavioural economic practices
  • Learn how your peers are planning investment for the customer

What previous attendees say...

“Meaty topics and very relevant for our immediate channels”
Customer excellence manager, Wessex Water

“A reassuring insight into the challenges and opportunities the industry faces, as a result of competition”
Wholesale service desk manager, United Utilities

“Worthwhile and valuable”
Head of industrial, Water Plus

“Educational and a great way to meet clients”
Client director, Experian

“Good content and range”
Value added operations manager, Water Plus

“Particularly rich from a customer care point of view”
Customer care manager, Water Services Corporation

“Fully customer focused and good range of content”
Research director, Impact Utilities

“Full of good topics, experts, and good audience”
Customer liaison manager, Guernsey Water

“Worthwhile for talking readiness and networking”
Policy manager, Consumer Council for Water

“Access to industry customer champions and market influencers”
Business manager, digdat

“Good event with a mix of wholesalers and retailers”
Managing director, Meadowbrook

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This conference has been certified for CPD purposes and all attendees are eligible to receive a certificate of their attendance.