The only dedicated event for domestic and non-household customer professionals in the UK water sector
With the non-domestic retail market open, planning underway for PR19 and potential for domestic competition on the horizon, there has never been a more critical time for water companies to take stock of their customer engagement strategy.
The 2018 Utility Week Water Customer Conference will bring leading customer experts together to share their experiences and insight in this rapidly evolving industry. Key topics to be addressed include the role of data sharing in addressing customer vulnerability; replacement of SIM; innovative strategies to improve customer insight and engagement; and the visions for PR19 and non-domestic retail market. The programme has been designed to help you develop a continuously effective and trusted service for all customers.