Job Title: Director of customer operations
Company: Business Stream
Jo joined Business Stream as Customer Operations Director in May 2016, a role vital to strengthening Business Stream’s senior team in advance of the opening of England’s water market. With an extensive background in customer service positions, Jo’s role is vital in helping to achieve Business Stream’s vision of providing industry-leading customer service across the UK. Before joining Business Stream, Jo was Head of Customer Experience at Standard Life and has previously worked across both the utilities and financial services sectors.