Jo Osborn

Job Title: Head of communications

Company: South East Water

Jo has more than 15 years’ experience in the water industry, currently leading the Communications Team at South East Water. After graduating from the University of Sussex with a degree in Geography with Development Studies Jo started her career in water in IT at Southern Water supporting their Geographical Information Systems. In 2005 Jo moved into communications, gaining valuable experience during the drought of 2005-2006 before joining the South East Water team in 2009 and becoming Head of Communications in 2013. Jo is an Accredited Practitioner with the Chartered Institute of Public Relations (CIPR).

Speaking at the following:

An award-winning approach to behavioural economic practices

Optimising data strategy initiatives to drive customer behaviour intelligence Empowering customers to understand their behaviour and preferences Giving customers the tools to help themselves

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