Sarah Bentley

Job Title: Chief customer officer

Company: Severn Trent Water

Sarah is a member of the Severn Trent executive committee responsible for the Customer business unit, Group Technology and Group Transformation.  Prior to joining Severn Trent Water Sarah led Accenture Digital in the UK and Ireland, a £300m division of Accenture covering digital strategy, multi-channel customer interaction, mobility, IoT and analytics, specialising in marketing, customer experience, digital transformation and social media.  Sarah joined Accenture from BT where she was VP of strategy, marketing & propositions responsible for BT’s Global Services proposition and brand, VIP customer experience program, sponsorships & thought leadership. Before joining BT, Sarah was CEO of Datapoint for four years and led the turn-around of this private equity backed CRM and call centre business. She began her career in solution sales and delivering CRM projects for TSC (Technology Solution Company). Outside work, Sarah and her husband enjoy family time with their 5 children.  She is an active member of their local Church, a qualified helicopter pilot, keen skier and an ever optimistic supporter of the England Cricket, Football and Rugby teams!

Speaking at the following:

11:50
Improving customer service through omni-channel communications

Increasing levels of interaction and delivering consistency to all Creating awareness, increasing transparency, and matching customer needs through the full range of channels What can water companies learn from other sectors?

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