Rant & Rave

Rant & Rave provides customer engagement solutions with a difference. Created with the belief that fundamentally brands and consumers want the same thing – to deliver and receive great service – half of the FTSE rely on the Rant & Rave platform to proactively communicate with and gather fast feedback from their customers. By reducing customer effort and taking real-time inspired action, brands are able to transform Ranters into Ravers and happy customers into engaged Ravers – lifelong advocates.

For more information, please visit www.rantandrave.com

Qualtrics

Qualtrics is a rapidly growing software-as-a-service company and the leader in customer experience management. In Europe, more than 1,000 enterprises rely on Qualtrics technology, alongside half of Europe’s top universities. Globally, more than 8,500 enterprises worldwide, including two-thirds of the Fortune 100 and 99 of the top 100 business schools, count on Qualtrics. Our solutions make it fast and easy to capture customer, employee, and market insights in one place. These insights help our clients make informed, data-driven business decisions. Global enterprises, academic institutions, and government agencies use Qualtrics to collect, analyze, and act on voice of the customer, customer satisfaction, employee engagement, 360-degree reviews, brand, market, product concept, and employee feedback.

To learn more, and for a free account, please visit qualtrics.com.

Pitney Bowes

Pitney Bowes delivers customer engagement solutions to improve consistency and experience. So what does this mean? It means increasing customer loyalty and retention by improving lines of communication. It means identifying patterns within a client’s data to help them target customers in the best way possible. It means helping our clients connect the dots of their customers’ lives, so they can deliver the right messages through the right channels at the right time. It means transforming everyday communications into profit-building engagement by ensuring that each customer contact is relevant and engaging across every channel. We help 90% of the Fortune 500 create meaningful impact for their customers.

For more information, please visit www.pitneybowes.com/uk/

Meadowbrook

Meadowbrook is a specialist service provider that focuses on significantly improving our clients profitability. We have a compelling set of solutions, each of which has a direct and measurable financial outcome. These include:

  • Revenue: Reduction of non-settlement revenue leakage from processes such as sales, change of supply, change of tenancy, metering, credit, collections etc
  • Cost: Cost reduction including specific expertise to reduce bad debt
  • Margin: Understanding long term customer value and customer switching propensities
  • Other Profit Opportunities: Providing end to end back office (“supplier in the box”) solutions for companies looking to enter into the energy, water and telecoms market

We have a core expertise in Utilities but also work across multiple industries including Telecoms, Financial Services, Public Sector and Automotive.

For more information, please visit www.mdbk.co.uk 

digdat

Launched in 1999, digdat provides a range of digital data management and communication solutions for businesses to make their data available and accessible in many different formats, including layered maps.   We develop, host and deploy on-demand digital data information services, consumer notification services and location data solutions making data easily accessible to all types of users via various platforms.

The digdat® solution portfolio includes:

  • digdat Utilities – a web-based asset data-management service
  • digdat Connect – a free, 24/7 online ”look-up” service on utility and infrastructure underground assets
  • digdat Communications – a hosted, ‘white labelled’ business solution providing real-time communication updates on events and activities.
  • digdat Solutions – a bespoke solutions development service enabling businesses to improve customer communication and engagement.

digdat is a trading name of Anglian Water Services Limited and is a commercial business unit of Anglian Water Group.

For further information:  telephone +44 (0)7740072237,  email:  info@digdat.co.uk , visit www.digdat.co.uk

CDS

Launched in 1994, CDS is a multi-award winning communications agency. CDS delivers solutions that support the national infrastructure and affect the lives of millions of citizens across the UK. Clients that put their trust in CDS’s solutions include South West Water, Pennon Group, Environment Agency, National Rail, Transport for London, the Environment Agency, the Metropolitan Police and the Cabinet Office. Do you want to offer your customers the digital service required to allow you to win in the new marketplace? Then visit CDS’s stand and find out how they are delivering:

  • channel shift
  • connecting internal teams to each other to improve service delivery to customers
  • integrating online and offline communications
  • branding and market positioning

To enable clients like South West Water to win in the new marketplace.

For more information, please visit http://cds.co.uk/digital-solutions/utility-sector/

Ascendancy Water

Focusing 100% on the competitive water market in the UK, Ascendancy believes that the best way to develop an advantage is to be totally single minded about what you are passionate about. For Ascendancy Water that is utilising its extensive experience in the Scottish market to ensure that its clients are able to access the knowledge and resources required to operate in the exciting new UK water market. That is why it only does competitive water consulting, services and software for wholesalers and retailers. Its specialists will ensure your organisation, business processes and market data are ready for the competitive market.

 For more information, please visit: www.ascendancy-water.co.uk

Alterian

Alterian helps marketers be one step ahead of each individual customer with the right message no matter where and when an interaction occurs.  The world’s most innovative brands use Alterian’s solution to ensure that every potential touchpoint is always updated in milliseconds with the latest 1:1 customer relationship data upon every single interaction. This provides each individual customer with the most intimate brand experience possible. Find out how Alterian can help solve your unique challenges and maximize every opportunity to increase the value of your customers, one relationship at a time.

For more information, please visit: www.alterian.com


Aiimi is the UK’s largest independent Information Management consultancy. We help our clients to understand and navigate their Information Management landscape and implement business aligned strategies and transformations encompassing all aspects of their organisational priorities and needs.   Our programmes and projects are designed to meet the desired business outcomes of our clients and encompass all aspects of the information journey including the consumer, user needs, security and regulatory considerations, technology components, social media, CRM systems and visualisation. We adopt a pragmatic, agile and dynamic approach – thereby avoiding the drift associated with long and inflexible programmes of work.

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