Rant & Rave provides customer engagement solutions with a difference. Created with the belief that fundamentally brands and consumers want the same thing – to deliver and receive great service – half of the FTSE rely on the Rant & Rave platform to proactively communicate with and gather fast feedback from their customers. By reducing customer effort and taking real-time inspired action, brands are able to transform ranters into ravers and happy customers into engaged ravers – lifelong advocates.
For more information, please visit: www.rantandrave.com
Qualtrics is a rapidly growing software-as-a-service company and the leader in experience management. Trusted by more than 1,200 brands across Europe, The Qualtrics Experience Management platform makes it easy for organisations to measure, prioritise and optimise their customer experience. Powered by iQ, Qualtrics’ predictive intelligence engine automatically surfaces deep insights and predicts the key drivers of customer experience, so organisations can focus on improvements that will have the biggest impact on their business.
For more information, please visit: www.qualtrics.com
We are experts in communications delivery. Our comprehensive range of integrated services is designed to drive customer engagement, and ensure the highest levels of integrity are achieved. We send almost 1000 communications on behalf of our clients every minute – from printed, physical correspondence to e-delivery. Our sophisticated suite of solutions; TRUSTDOC®, TRUSTWEB® and TRUSTPOST®, ensures your outsourced communications journey is managed from data receipt through to message delivery. We hold a wealth of expertise in the utilities sector, with clients ranging from Big six organisations through to newer independent suppliers; plus water companies who service around 20% of UK households. So, we understand the important role communications play in effective customer experience and service innovation. Our deep and practical knowledge of working within regulated markets puts you in safe hands. As high volume communication professionals, our experience ensures accuracy, data security and compliance with Ofgem and Ofwat standards.
For more information, please visit: www.opustrust.co.uk
digdat provides a range of digital data management and communication solutions for businesses to make their data available and accessible in many different formats, including layered maps. digdat develops, hosts and deploys on-demand digital data information services, consumer notification services and location data solutions making data easily accessible to all types of users via various platforms. The digdat portfolio includes: digdat Utilities – a web-based asset data-management service, digdat Connect – a free, 24/7 online ”look-up” service for underground assets, digdat Communications – a hosted, ‘white labelled’ business solution providing real-time communication updates on events and activities, and digdat RNS – a service which enables wholesalers to communicate information about incidents, interruptions, investments and events that have the potential to impact their retailers’ customers.
For more information, please visit: www.digdat.co.uk
CX Company enables your organisation to design and deliver automated, intelligent and personalised conversations in each step of the customer journey. Across every digital channel and device. Conversations that drive an improved customer experience, increased self-service rates and higher conversions. Whether you want an intelligent chatbot on Facebook messenger, a virtual agent on your website or a conversational digital assistant in your app, our SaaS-conversation platform DigitalCX, makes it easy to turn your needs, creativity and knowledge into automated conversations. DigitalCX combines over a decade of experience with the best Natural Language Processing, supervised machine learning techniques and powerful knowledge management. Together with our 40+ Clients internationally, we’ve made our software very easy to work with. You and your employees can work with this Artificial Intelligence without the need to code.
For more information, please visit: www.cxcompany.com
CDS is a multi-award-winning communications agency. CDS delivers solutions that support the national infrastructure and affect the lives of millions of citizens across the UK. Clients that put their trust in CDS’s solutions include South West Water, Pennon Group, Environment Agency, National Rail, Transport for London, the Environment Agency, the Metropolitan Police and the Cabinet Office. Visit CDS’s stand and find out how they are delivering: channel shift; connecting internal teams to each other to improve service delivery to customers; integrating online and offline communications; branding and market positioning to enable clients like South West Water to win in the new marketplace.
For more information, please visit: www.cds.co.uk/sectors/utilities-and-transport
Auriga Services is a not for profit organisation supporting companies in meeting their obligations toward their vulnerable customers. Our expertise in individual assessments for trust funds, assistance schemes, warm homes discount, ECO and HHCRO audits enables us to work with some of the UK’s largest utility suppliers and local authorities. Our welfare benefits and debt advice team extend our services on offer to support your customers who are in need of specialist advice. Working with your customers on a 1:1 basis allows us to maximise all avenues of help on offer. To date Auriga has helped 1.5 million people to reduce their financial hardship, working closely with clients to meet our main objective of ‘Changing Lives Every Day’.
For more information, please visit: www.aurigaservices.co.uk
Accelerator helps your organisation achieve positive business results through customer service leadership. We have helped many utility providers build their customer service culture, combining a formal structure with a delivery approach that is bespoke according to your specific needs. Over the past 17 years, our training has not only helped to raise customer satisfaction across organisations but also delivered commercial benefit, achieving the type of efficiencies that can only come from a customer-focused organisation. We’re friendly, flexible, and hands-on – working with you to make sure that our input has a direct and lasting impact on your business.
For more information, please visit: www.acceleratorsolutions.co.uk